Our Mystery Shoppers
If you don't know what's wrong, you can't fix it...
We provide a professional and discreet mystery shopper service to help companies assess their staff's actual performance, identify areas of weakness, and or help to eradicate theft and promote loss prevention.
This can be a very effective basis for a subsequent seminar, which can then focus on the specific issues identified by our mystery shopper(s) as well as honing more general customer service skills and techniques.
Finally, regular mystery shopper visits can both test and maintain sustained performance over time - knowing that a mystery shopper can (and will) visit at any point can do wonders to encourage people deliver their very best 24/7. No more "off" days!